SCRIPT for Police approved

Greetings: Smile before picking up the phone (It will help give you a vibrant tone)

Good Morning/Afternoon/Evening Sir/ Ma,

Introduction

My name is ……………

I'm calling from ARM Pensions

Am I speaking with …………………….?

Reason for the call – Retention Strategy for Police:

 We would like to confirm if you are aware of the new provision that allows personnel to transfer to Police PFA or remain with their existing PFA?

 If Yes, go to option one

 If No, go to option two

 Option One

 Please be informed that despite the movement of some personnel to the Police PFA, you still have a choice to remain with us at ARM Pensions; a preferred option for the following obvious reasons:

  • Safety- Our Investment are structured to ensure safety of your Pension fund/Benefits in worst case scenario
  • Easy Access –we are easily accessible; have a wide branch network and a robust ICT with quick customer resolution capability across our various channels such as a multi-lingual call center, live chat etc.
  • Client focused-At ARM Pensions we are client focused and always put our client’s needs first.

It is our responsibility to provide capital preservation, competitive investment returns and outstanding customer service to each client who entrusts us with their retirement funds.

Wrap up / Conclusion

Thank you for your time and we would appreciate if you remain with us as your PFA of choice.

 

 

 

 

 

 

 

Option Two

 

Please be informed that the National Pension Commission has given approval for the take off of the Police PFA and in line with this, personnel now have the option to transfer their funds to Police PFA or remain with their existing PFA. That being said, note that you have a choice to remain with us at ARM Pensions; a preferred option for the following obvious reasons: 

 

  • Safety- Our Investment are structured to ensure safety of your Pension fund/Benefits in worst case scenario

 

  • Easy Access –we are easily accessible; have a wide branch network and a robust ICT with quick customer resolution capability across our various channels such as a multi-lingual call center, live chat etc.

 

  • Client focused-At ARM Pensions we are client focused and always put our client’s needs first.

 

It is our responsibility to provide capital preservation, competitive investment returns and outstanding customer service to each client who entrusts us with their retirement funds.

Wrap up / Conclusion

 

 

Thank you for your time and we would appreciate if you remain with us as your PFA of choice.

 

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